How long do I have to finish my certification course?
For the online courses, you have a full 365 days to complete your course, but the vast majority of students finish in under four months (and some within a single month). We allow a full year to finish the course to allow for life events and minor...
What if I don't finish my online certification course in time?
If you are injured during your course timeframe, you may submit a doctor's note to "freeze" your course until you are able to resume your coursework. Otherwise, if you are unable to complete the course within the 365 days, you can purchase an addi...
I can't find my course
To navigate to any courses that you have purchased, login with the email address used to purchase the course. Once logged in, click the silhouette in the upper right, then click on "My Membership". You will then see all of your courses and members...
My Master Trainer Hasn't Responded
Master Trainers generally respond to submissions and assignments within one to two business days to either answer your questions, give you feedback or update you on their schedule if they are unable to assess your submission right away. If it has...
Do I have to do anything in the "Student Membership" for my certification?
No. When you sign up for the online certification course, you are automatically given access to the novice level of the Student Membership as a bonus. You do NOT need to do anything in this section for your certification course. Your studies wil...
The course videos or materials aren't loading
Unfortunately these days there are so many people on the internet that it can get overloaded in certain areas. If the internet in your area is out or bogged down, it may prevent the videos or other course materials from loading. If you have both a...
I Can't See My Chat
*Please note that in order for the Chat system to work properly, you MUST have cookies ENABLED on your computer for our website. If they are disabled, the system will not know who you are, will not be able to route your messages to your Master Tra...
I can't find the link for the 4 month course extension
The link is on the Suggested Course Schedule page of the course or you can click here: Online Course Extension (polefitnessalliance.com)
I can't upload my video in the chat box
Large files, including most videos, cannot be uploaded directly into the chat. You need to upload your video to a file sharing service or cloud drive (such as YouTube, Vimeo, Dropbox, iCloud, OneDrive, GoogleDrive, etc.) and share the link to your...
I want to switch my Master Trainer
While we believe that all of our Master Trainers are fantastic, we also know that not all personalities blend well together. IF you purchased your course less than 30 days ago AND you have NOT submitted more than 2 assignments, we will provide y...
I'm not sure where to start with my course
You can print a copy of the appropriate course checklist by going to the page listed below, scrolling to the bottom and clicking the button to download the checklist. If you want to check off the boxes on your computer, you can do so by saving a ...
What if I disagree with my Master Trainer's feedback?
If you disagree with your Master Trainer's feedback and would like to appeal their decision, you can submit an Assessment Appeal Form which will be reviewed by at least two corporate staff members. Please note that there is a refundable $25 depos...